Which type of call distribution method should the hunt group be configured to achieve this?

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Here is the solution for Which type of call distribution method should the hunt group be configured to achieve this?. The solution is given after the options.

Which type of call distribution method should the hunt group be configured to achieve this?

Direct Department Calling (DDC)

Uniform Call Distribution Most Idle Agent (UCD-MIA)

Uniform Call Distribution-Least Occupied Agent (UCD-LOA)

Dynamic Agent Selection (DAS)

Expert Agent Distribution-Most Idle Agent (EAD-MIA)

Correct Answer

Uniform Call Distribution Most Idle Agent (UCD-MIA)

Explanation:

Uniform Call Distribution Most Idle Agent (UCD-MIA) is the answer for Which type of call distribution method should the hunt group be configured to achieve this?

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