Which of the following would be the BEST approach to resolve Joe’s concerns?

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Here is the solution for Which of the following would be the BEST approach to resolve Joe’s concerns?. The solution is given after the options.

Which of the following would be the BEST approach to resolve Joe’s concerns?

Tell Joe that the warranty company has already decided not to fix his computer due to the notes in the system.

Immediately escalate Joe to the company’s department manager.

Tell Joe that he does not have an accidental damage warranty and end the call politely.

Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager.

Correct Answer

Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager.

Explanation:

Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager. is the answer for Which of the following would be the BEST approach to resolve Joe’s concerns?

Conclusion:

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