What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

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Here is the solution for What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?. The solution is given after the options.

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

Return on investment (ROI), value on investment (VOI), quality

Strategic, tactical and operational

Critical success factors (CSFs), key performance indicators (KPIs), activities

Technology, process and service

Correct Answer

Technology, process and service

Explanation:

Technology, process and service is the answer for What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

Conclusion:

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