HubSpot Service Hub Software Quiz Answers 2022

May 23, 2022 by Answerout

C) Improve experiences with reporting

D) Triage customer issues

2 – Which of the following is a benefit of phone support?

A) It’s cheaper for your company.

(B) Customers can get immediate help for complicated issues.

C) In general, customers prefer phone support to any other type of support.

D) All of the above

3 – All of the following are benefits of email support EXCEPT:

(A) It’s immediate

B) It provides a paper trail

C) You can insert screenshots and gifs

D) It’s conversational

Lesson 4 Quiz Answers

1 – True or false? When setting up your Conversations email inbox, you should connect your personal email.

A) True

(B) False

2 – When should you consider using a chatbot?

A) If human bandwidth is a constraint

B) If the cost of making a mistake is low

C) If you get a lot of standard questions

(D) All of the above

Lesson 6 Quiz Answers

1 – Which of the following is a strong option for a knowledge base article title?

(A) How Do I Connect My Email Account to the Software?

B) The Top 5 Ways to Use a Spreadsheet for Marketing (Number 3 Will Surprise You!)

C) The Beginner’s Guide to Social Media Marketing

2 – What is self-service?

(A) Type of service where customers can solve problems without needing live customer support

B) One-on-one support from a company, either through live chat or phone

C) One-on-one support from a company for a monthly fee

Lesson 7 Quiz Answers

1 – After mapping out your customer journey, you realize you would like to know more about what your customers think after they purchased your product through a sales rep. The survey you should implement is:

A) Customer effort score

B) Net promoter score

(C) Customer satisfaction survey

2 – What survey should you use if you want to understand what a customer thinks of your business as a whole?

(A) Net promoter score

B) Customer effort score

C) Customer satisfaction survey

3 – Let’s say you want to understand how your support team is performing. Which survey should you implement?

(A) Customer effort score

B) Net promoter score

C) Customer satisfaction survey

Google HubSpot Service Hub Software Quiz Completed

These were the answers for the HubSpot Service Hub Software Quiz. we hope you found Answerout very helpful. In case you’ve been trying to get answers for other Exams Please do check all other Categories on answerout. HubSpot Service Hub Software Quiz Answers were solved by professionals and with maximum accuracy. it’s been a pleasure having you on answerout. All the Questions/Answers on Answerout.com are free and always will be. Keep checking our latest Course Answers. We Never have and Never Will recommend using any kind of content on Answerout to be used as cheat sheet. Our team Sits 24*7 to gather all information and make the answers available for practice purpose before exam. Use Answerout to learn and progress. Thank You, Team AnswerOut